Client Services Representative
Creative Services Division
Classification: Non-Exempt, Full Time
The Company
FotoKem is a sophisticated post-production company providing dailies, audio service, VFX, editorial systems and support, and color grading for top studio and independent features and episodic productions. Our Engineering team designs, deploys and maintains systems, with innovative and next-generation workflows, for episodic and theatrical projects shot on virtually every camera technology, from 65mm film to the newest file-based 8K systems. Our production and artist teams facilitate the highest quality picture and audio finishing to support the creative vision.
The Role
The Client Services Representative provides a friendly and professional experience for visiting clients. Client Services is responsible for ensuring the lounge area is kept clean and well supplied, lunch and dinner orders for clients are taken care of, inventory of supplies, shared reception coverage as well as additional client service duties.
Primary Responsibilities
- Answer phones and transfer to the appropriate party.
- Sign in clients and direct them to the appropriate location.
- Be detail-oriented and well organized.
- Stock and maintain the Client Lounge as well as multiple Employee Lounges with supplies such as: paper plates, plastic utensils, sugars, creamers, etc.
- Ensure compliance with all food safety and sanitation regulations during food preparation and service.
- Perform daily filling, cleaning and general maintenance of multiple coffee machines throughout the facility.
- Stock each color/edit room with supplies as needed.
- Take weekly inventory for Client & Employee Lounge supplies.
- Place, pick up and serve client meal orders.
- Order and pick up Client Services supplies (i.e. groceries).
- Manage and update billing paperwork for the Client Services department.
- Support the Marketing team with credit lists for Finishing Colorists / Artists.
- Perform data entry and other duties as assigned.
Requirements – Experience and Skills
- Strong communication skills.
- Detail-oriented.
- Able to work independently as well as part of a team.
- Demonstrates initiative.
- Must maintain minimum automobile liability insurance as required by California.
- Must maintain a valid driver’s license and have access to a reliable, registered vehicle for work-related travel (mileage will be reimbursed).
Work Environment and Activities
- FotoKem Industries Inc. is in an exciting and challenging industry. Our company culture, work environment and years of successful growth demonstrate that we breed innovation and creativity.
- Cross-company coverage as needed for various locations/divisions.
- Work location is based in Burbank, CA.
- Requires standing, sitting, talking and some light lifting.
- Possible weekend work, extended, early or mid-morning shifts during the week as needed for client services.
- Assisting in client services at company/affiliate hosted events at main campus or various locations in the LA area.
Compensation
In compliance with local law, we are disclosing the expected compensation, or a range thereof, for roles in locations where legally required: $18–$25 per hour.
FotoKem is an equal opportunity employer and will consider reasonable accommodation measures that may be necessary for qualified individuals to perform the essential duties of their position. FotoKem will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws.
Mechanic – Film Maintenance (Graveyard Shift)
Film / 0149 Film Developer Maintenance
The Company
FotoKem is a sophisticated post-production environment providing dailies, finishing, VFX, and color grading for top studio and independent features and episodic productions. Our Engineering team designs, deploys and maintains systems, with innovative and sometimes one-of-a-kind workflows, for projects shot on virtually every camera technology, from 65mm film to the newest file-based 8K systems.
Latest projects include: Dune Part Two, The Batman, Licorice Pizza, Better Call Saul, and Oppenheimer.
The Role
The Film Maintenance Mechanic is responsible for keeping the film lab operating and repairing any problems when they are discovered. A Film Maintenance Mechanic is generally required to perform a wide range of repair tasks around the lab. The purpose of this position is to ensure that the physical condition of the properties and equipment satisfies ownership and management objectives.
Primary Responsibilities
- Troubleshoot and repair large machinery to ensure proper operation and good working condition.
- Care for and maintain all property and production assets, including assembly/disassembly of equipment utilizing best safe practices.
- Rebuild motors and pumps to ensure the film lab machinery is in good working condition.
- Repair broken or leaking plumbing to avoid water damage and restore full use of fixtures.
- Replace electrical components, VFDs, transformers, motors, wiring, bearings, shafts, belting, bushings, and manufacture parts.
- Document all repairs made during shift according to procedure, ensuring all required information is recorded.
- Maintain communication with departments, management and employees; notify them of problems that may impact production efficiency.
- Be readily available for emergency repairs during breakdown situations.
- Perform machine shop duties such as metal fabrication, welding and machining.
- Prioritize repair and maintenance tasks to ensure smooth, uninterrupted workflow in the film lab.
- Follow all required safe work practices, including lockout-tagout, PPE, confined space safety, chemical handling, fall restraints, etc.
- Apply preventative measures to the building to reduce the risk of future problems.
- Fix potential safety hazards to avoid injuries.
- Able to work in a fast-paced environment and meet deadlines; complete work orders in a timely manner with high quality standards.
- Perform related work and miscellaneous tasks as assigned.
- Abide by all Company policies including timekeeping, attendance and punctuality.
Additional Skills
- Knowledge of principles related to electronic, electrical, hydraulic, mechanical, pneumatic/vacuum systems and industrial equipment components.
- Knowledge of occupational hazards, safety precautions and inspection techniques in the industrial repair environment.
- Skill in using tools, machines and testing instruments for repair and overhaul of equipment and building services.
- Skill in the use and care of welding equipment and tools.
- Ability to apply knowledge, creativity and initiative when recommending or implementing improvements in servicing methods, tools and equipment.
Work Environment & Physical Activities
The Film Maintenance Mechanic must be able to lift up to 40 lbs. Must also have the physical ability to bend, grasp, reach, walk, lift, climb, stand and stoop. Work environment is inside a film lab.
Training for this position will be Monday through Friday, 6:00AM – 2:30PM. After training is completed, the role will transition to the designated graveyard shift.
Compensation
In compliance with local law, we are disclosing the expected compensation, or a range thereof, for roles in locations where legally required: $22–$30 per hour.
FotoKem is an equal opportunity employer and will consider reasonable accommodation measures that may be necessary for qualified individuals to perform the essential duties of their position. FotoKem will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws.
Questions? Contact jobs@fotokem.com